Returns Policy
Our in studio product name is ANDSODESIGNS. We design, manufacture & assemble 99% of our products here in the heart of Gippsland, Victoria, Australia
All physical and digital products are copyrighted by our studio designer, Tanya J. de Wet, she owns all it's contents including images, text compilations, writing materials, patterns, soundtracks, video uploads and all art created by her, even after purchase!
Urgent Notice
We retains all copyrights to our products post sale - it does not become yours to exploit, tailor, use as your own, or resell after purchase. Refrain from duplicating in any way or to either digitally or manually copy any part of it for distribution, or reproduction as your own.
All materials are supplied to members & patrons of our website with permission to use products for personal use only.
To obtain permission, please write to request permission from the artists, our illustrators, or our publishers.
Returns Policy of Physical Products:
We accept returns within 7 days of delivery. Items must be sealed, unused, in their pre-delivery condition, and in their original packaging, unopened. For customized items, or the Self-Mastery Membership Gift Box, there will be no returns accepted as this item is delivered to the Self-Mastery members free of charge!
To initiate a physical product return, please send the parcel back with paid postage & include a copy of your invoice with your order number. Once we receive & inspected the item & find it undamaged, un-tampered & in good condition.
We will process a refund to your original payment method within 5-7 business days. All return shipping costs are the responsibility of the buyer.
Digital Product Return Policy:
- All sales of digital products are final.
- Due to the nature of our digital downloads, we do not offer refunds or exchanges on digital items.
If you experience any delays or issues with your digital purchase, please check all your email folders for the downloadable items. If you have any further unresolved digital product download problems, please reply to the last email you received from us.
- Please ensure that your device is compatible with the file formats provided before purchasing.
- All digital products are copyrighted & Tanya J de Wet retains all rights!
SALES NOTICE for All DIGITAL SALES ARE FINAL
Once your a digital product leaves the checkout que it is processed and the sale is complete - it cannot be returned or refunded!
PHYSICAL PRODUCTS
- A physical product must remain in its box, fully wrapped and unopened (without it's original sealed packaging a parcel will not be accepted for returns).
- You may not open the parcel packaging and must contact us within 7 days of the order delivery date.
- Send a polite email as your first contact (this does not equate a return or refund was approved - it is strictly for quality control).
- We do not accept returns for damaged or lost goods - this includes damage incurred during shipping, products that are manhandled, or items that were lost in transit.
MISSED SHIPPING DEADLINES:
- If we missed delivering your order within the reasonable allowed number of days as stipulated on your Australian Post delivery label and email, we will consider a refund only after the product is returned, unopened, and in good condition - no fees will be returned until we have receive the entire contents of the delayed items.
LOST OR THEFT:
- If your parcel was stolen from your home after delivery we are not liable for any mismanagement or safety if the products were left unattended.
- Once any physical product leaves the Andsodesigns studio it is considered shipped & on it's way to the delivery address provided.
- Resolve any losses or damage through the shipping company or postal services used.
- We are not able to monitor packages during handling, or while in transit.
Contact the Australian Postal Services AusPost https://auspost.com.au/
OUR PROMISE:
We carefully package each order and membership welcome pack in a rigid flat mailer or sturdy shipping tube or an appropriate stiffened envelope to ensure orders arrive in good condition. We are grateful that you selected a beautiful product from the Andsodesigns studio made with love by our designer, Tanya J. de Wet. We promise that your package will arrive in the best way possible, in the most satisfying way.
YOUR ETHICAL COMMITMENT
In case you had a change-of-mind & purchased a product you no longer need or want, could you please pass it on to someone who could enjoy it as we can not accept any change of mind or regret purchases.
What to do with the unwanted product?
A donated product can be a loving gift to a stranger, handed in at a second hand shop, or given to a friend to enjoy something special from you.
Digital Product Logins
Sales of our digital products, printables & downloads are linked to a product or service.
Due to the nature of digitally provided downloads, you'll need a link to access the goods & services you acquired.
If you experience delays or issues with your digital purchases:
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check for website compatibility (Firefox, Edge & Safari can be troublesome) We prefer Chrome & Google friendly sites
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please check all your email folders, including promotions, socials & other hidden folders
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all digital portals, platforms or page have logins & are dependant on you to sign yourself into an active subscription
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to find all your monthly membership lessons - login to the vipmembervault portal >>>HERE
If you have any unresolved digital product download problems, please reply to your confirmation email for assistance.
To avoid frustration, keep in mind that our technical assistance team member is only available from 9am-12pm, Monday to Friday, and not during weekends.
FAQ's:
What browser works best for the membership?
We use Chrome & Google. Safari, Edge & Firefox are somewhat problematic at times based on your security settings.
On what device should I login?
Compatible devices are desktop PC's, laptops, MacBooks, iPads & Mobile phones.
Why does it feel like it takes long to load?
This is usually an internet speed issue. To fix it, make sure you set the download size to a smaller file size or have unlimited high speed internet installed.
What formats will the files be delivered in?
We have many file formats that are compatible with your devices, they should already be set up to receive java script, mp3, mp4, jpeg, pdf, ppxt files & photos
When can I access the membership & the downloadable files I purchased?
Once your order is complete you'll be able to download the files immediately. Please allow at least 2 - 4 hours for digital file to be shared manually when the automatic delivery system is out of order. And remember to fresh your page between sessions as this is the most common issue with downloads.
All physical and digital products are copyrighted by our studio designer, Tanya J. de Wet, she owns all it's contents including images, text compilations, writing materials, patterns, soundtracks, video uploads and all art created by her, even after purchase!
Urgent Notice
We retains all copyrights to our products post sale - it does not become yours to exploit, tailor, use as your own, or resell after purchase. Refrain from duplicating in any way or to either digitally or manually copy any part of it for distribution, or reproduction as your own.
All materials are supplied to members & patrons of our website with permission to use products for personal use only.
To obtain permission, please write to request permission from the artists, our illustrators, or our publishers.