Returns Policy on Digital Products

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All sales of digital products, printables & downloads are final.

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Due to the nature of digitally provided downloads, we do not offer refunds.

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If you experience delays or issues with your digital purchases:

• please check all your email folders, including promotions, socials & other hidden folders

• all digital portals, platforms or page access for logins are dependant on a sign up or sign in to activate your subscriptions & automations

• to locate all file-share downloads - please sign in to our member's area on the top right of every page on our website

• to find all your monthly membership lessons - login to the vipmembervault portal >>>HERE 

 

If you have any unresolved digital product download problems, please reply to your confirmation email or any other email received from us for assistance.

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To avoid frustration, our technical assistance team do not work on weekends. ​

 

Please ensure you are using:

• chrome or a similar service provider (safari & firefox are problematic)

• use a compatible device like PC, laptop, macbook, ipad or mobile 

• you have high speed internet

• your devices are set up to receive java script, mp3, mp4, jpeg, pdf, ppxt, & photos

• our file formats are provided after your purchase is complete - allow at least 4-6 hours for digital file delivery 

• refresh your page between sessions if it slows down or feels 'glitchy'

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All digital products are copyrighted & Tanya J. de Wet owns all it's contents including images, text compilations, patterns, sound & video, even after purchase!

 

Urgent Notice

We retains all copyrights to our products post sale - it does not become yours to exploit, tailor, use as your own, or resell after purchase. Refrain from duplicating in any way or to either digitally or manually copy any part of it for distribution, or reproduction as your own.

 

All materials are supplied to students, members & patrons of our website with permission to use products for personal use only. 

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To obtain permission, please write to request permission from the artists, our illustrators, or our publishers. ​